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  1. Product Features
  2. Knowledge Base

Restoration

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Last updated 22 days ago

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If a Knowledge base is accidentally deleted, it can be restored using the Archived Group section.

Restoring a Knowledge Base in Lumi AI

If a Knowledge Base (KB) has been "Deleted" it will move to the "Archived Groups" section, you can restore it before its scheduled deletion. Follow the steps below to restore an archived KB.

Step 1: Navigate to Archived Groups

  1. In the sidebar, go to the Knowledge Base section in the left navigation panel.

  2. Scroll down and select Archived Groups (indicated by a folder icon with a notification badge showing the number of archived items).

Step 2: Locate the Knowledge Base

  1. In the Archived Groups panel, you will see a list of archived knowledge bases.

  2. Each archived KB displays a deletion countdown (e.g., "Deletion in 10 days"), indicating when it will be permanently removed.

Step 3: Restore the Knowledge Base

  1. Click on the three-dot menu next to the KB you want to restore.

  2. From the dropdown menu, select Restore.

  3. The KB will be reinstated and moved back to the active Knowledge Base section.

Important Notes:

  • If a KB is not restored before its deletion date, it will be permanently removed.

  • If you accidentally restore the wrong KB, you can re-archive it by deleting the KB again in the main Knowledge Base section.

  • Knowledge bases that are accidentally deleted can be restored using this method.